Frequently Asked Questions
Q: How do I access MyChoice from my phone?
MyChoice is currently available as a web-app on any device with an internet browser. It’ll work in Chrome, Brave, Safari, and Microsoft Edge. On Windows and Android, you can install the web app by clicking the “Install” button in the address bar. On iOS or iPadOS, click the Share button, then “Add to Home Screen” to install.
Q: Where is the button to place a new order?
If you have already placed an order through MyChoice but are eligible to place a new order, you will see a button on your home page to create a new order. If you don’t see this button, make sure you’ve updated your profile and household information – this needs to be updated before placing a new order to ensure you get as many options as possible.
Q: I updated my profile and household – when can I place an order?
Before you can place a new order, A Place to Turn needs to verify your information and update our internal records. As soon as we’ve done that, you’ll be able to place your order. Normal turnaround is 1-2 days.
Be sure to enable notifications in the app so you’ll know as soon as you can place a new order. You can also turn on email notifications so you don’t need to check the app for updates.
Q: Can I enable push notifications on my phone?
If you install the web app on Android or Windows, you should get push notifications from the app. Because of Apple’s policies regarding push notifications, we can not enable those for iPhone and iPad until our iOS app is released to the App Store (early 2022).
Our developer is working on a temporary solution for iOS and iPadOS so that you can receive order status updates through the Wallet app. More information will be provided soon.